Foamcoreheaven.com is a dedicated product store for Genesis Art Supply. A company committed to providing excellent customer service and a great selection of products at competitive prices since 1989.
Our contact information
By standard mail:
Genesis Art Supply
2417 N. Western Ave
Chicago, IL 60647
9am to 7pm CST Mon- Friday
10am to 6pm CST Saturday
12pm to 6pm CST Sundayinfo@artsupply.com
Most orders will be processed and shipped within 2-3 business days, however certain restrictions such as an Out Of Stock item at the warehouse, larger quantities and or special orders may take additional time.
If you need your order expedited please contact us as soon as possible so that we may assist you in your specific needs.
Refund and Returns Policies:
RETURNS: There is a 10 day return policy on MOST items upon receiving your order (This excludes custom cut boards, there are no returns on cut boards). Foamcoreheaven.com reserves the right to deny returns DEPENDING ON THE REASON AND CONDITION OF THE SALE. If we choose to accept returns, there will be a 20% restocking charge. Freight charges are non-refundable.
It is our policy that an authorization from a representative is required before shipping the order back to us.
REFUNDS: All refunds are given solely under the discretion of the management due to the nature of the product(s) and will be treated and evaluated with care.
(a) In the event of that your item was damaged in transit to you, A CLAIM MUST BE MADE TO THE UPS DRIVER and to Foamcoreheaven.com All freight claims are your responsibility, check your package for damage BEFORE signing. This makes it easier for you to make your freight claim with UPS.
(b) Should a delivery be refused, return freight costs incurred may be your responsibility. It will be your responsibility to contact us as soon as possible regarding these matters, circumstances and or reason(s) to do so.
We allow a window of 15 days to ship your order out. This is required if an item is back order. If we do not have your order shipped out ( but not necessarily received) within 15 days, you have the right to cancel your order and receive a full refund.
The type of shipping service(s) used is determined by several factors. Some products are too large to be shipped using a "standard ground" service.
Foamcoreheaven.com will always try to keep the cost of shipping as low as possible without compromising the integrity of the merchandise.
If it is necessary to use a higher shipping category which could effect the the cost, you will be contacted. If we have been unable make contact before the stated 15 day time period, we reserve the right to ship the order in what manner is deemed necessary, so there is no default or compromise of the terms of fulfillment*. Additional costs will be added to the total of the order.
Frequently Asked Questions:
Q: How do I check the status of my order?
A: At any time you may contact us as to the status of your order.
Should your package be too large to be shipped by UPS, you will contacted by either a member of our staff or a representative from the freight company to arrange a delivery time.
Q: How do I know if a package will be shipped using "ground" services or if it will require a "freight" shipment?
A: Items that are larger than 32 x 40 are too large to be shipped UPS and will be shipped by truck.
ALL orders with packages 40" x 60" or larger must ship by truck, select "Truck Shipment" at checkout. Truck shipments are dock to dock. Inside delivery is an extra charge. Shipping rates are calculated for the contiguous United States. If you are outside of this area, please call for an accurate shipping quote.Buy more and save! Call us for bulk discounts: 1-800 YES-4-ART.